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Saturday, December 3, 2011

Moms Of Boys Connect

I sighed as I opened the bill for our AT&T service.  I keep forgetting they have my name misspelled...badly enough no one could find us in the phone book if they needed to.

If anyone uses a phone book anymore.

I figured I had better get the call over with while the boys were gone at school and dialed the customer service number...that did not have "misspelled name" as an option...and was put on hold for the "next available representative".

Sigh.  You know how long THAT takes.

But then I was connected to a woman named Sylvia (I think, not ever sure, sadly) who said "Hello, Mrs. Bekstra, what can I do for you?"

She worked quickly and efficiently to change my name, she was so sweet about it we got to chuckling over how badly it was.

She asked for my email to verify the changes and I said "It's all spelled out, life with four boys...."

"Oh my goodness!" she gasped, "I have four boys too!"

I then spent the next couple minutes chatting with her over boys, sports, feeding them, the dread of cleaning their rooms.....

We giggled and laughed and "oh, I know!" and so on and so forth.

Her boys were older and she had all kinds of advice for me.  She was the sweetest.

My first name is her middle name.

It was all too funny.

She made the changes to my account, found a way to bundle our cable and phone together for a cheaper rate, was pleasant and as friendly as she was efficient at her job.

The best twenty minutes I have spent on the phone with a "available representative."

Us moms of boys, we connect.

Even if it's over a misspelled name on a bill.

1 comment:

Becca @ Our Crazy Boys said...

I can see you doing that - it's hilarious!!